Returns and Exchange policy

   

 

We hope every Hzratt piece becomes a wardrobe favourite. However, if something isn't quite right, we're here to help.

How to request a return or exchange

Step1: Submit your request.

Please contact us within 48hrs of receiving your order.

Kindly provide:

• order number
• reason for return or exchange
• clear photographs(if the item is damaged, defective or incorrect)

Step2: Request Review

One team will review your request within 1-2  business days.

If approved, we will arrange a return pickup through our courier partner.

Step3: Prepare your package

Please ensure that:

• The item is unused, unwashed and unworn.
• All original tags are intact
• The original packaging is intact

Items that do not meet these conditions maybe not be eligible for return or exchange.

Step4: Return pickup 

Our courier partner will attempt to collect your package from your delivery address.

If reverse pickup is unavailable in your location, you will be requested to ship the item back to us. In such cases, the shipping cost will be borne by the customer.

Step5: Quality inspection

Once the returned item reaches our warehouse, it will undergo a quality inspection.This process generally takes 2-3 business days.

Step6: Exchange

Approved exchange orders will be dispatched within 5-7 business days, subject to product availability. 

Step7: Refund

Approved refunds will be processed within 5-7 business days after then returned item has successfully passed our quality inspection.

Please note that it may take additional time for the refunded amount to reflect in your account, depending on your bank or payment provider.