Return & Exchange Policy

We hope every HZRATT piece becomes a wardrobe favourite. However, if something isn’t quite right, we’re here to help.

How to Request a Return or Exchange

Step 1: Submit Your Request

Please contact us within 48 hours of receiving your order.

Kindly provide:

• Order Number
• Reason for Return or Exchange
• Clear photographs (if the item is damaged, defective, or incorrect)

Step 2: Request Review

Our team will review your request within 1–2 business days.

If approved, we will arrange a return pickup through our courier partner.

Step 3: Prepare Your Package

Please ensure that:

• The item is unused, unwashed, and unworn.
• All original tags are attached.
• The original packaging is intact.

Items that do not meet these conditions may not be eligible for return or exchange.

Step 4: Return Pickup

Our courier partner will attempt to collect your package from your delivery address.

If reverse pickup is unavailable in your location, you will be requested to ship the item back to us. In such cases, the shipping cost will be borne by the customer.

Step 5: Quality Inspection

Once the returned item reaches our warehouse, it will undergo a quality inspection.

This process generally takes 2–3 business days.

Step 6: Exchange

Approved exchange orders will be dispatched within 5–7 business days, subject to product availability.

Step 7: Refund

Approved refunds will be processed within 5–7 business days after the returned item has successfully passed our quality inspection.

Please note that it may take additional time for the refunded amount to reflect in your account, depending on your bank or payment provider.